Refund Policy
To start a retum, you can contactus at vanoracrystal@outlook.com. lf your return is accepted, we will send you a return shipping label,as well as instructions on how and where to send your package.items sent back to us without first requesting o return wil not be accepted.
We will process your return and refund request within 48 hours. Refunds will be returned to the bank account via the original payment method within 7-15 days of approval
You can always contact us for any return question at white@vanoracrystal.com
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective. damaged or if you receive the wrong item, so thot we can evaluate the issue and make it right.
Excoptlons I non-returnable items
Certain types of items cannot be returned. like perishable goods (such as food, flowers,or plants).custom products (such as special orders or personalized items).and personal care goods (such as beauty products).we also do not accept returns for hazardous materials, flammable liquids, or gases Please got in touch if you have questions or concerns about your specific item.
Unfortunately, we connot accept returns on sale items or gift cards.
Refunds
We will notify you once we have receive and inspected your return,and let you know if the return was approved or not. if approved,you will be automatically refunded on your origanal payment method.Please remember it can take some time for your bank or credit card company to process and post refund too.